In recent days, many users have reported QuickBooks error 15215 while trying to download updates of payroll. The error code pops up on the computer screen with an error message, which reads, “Unable to verify digital signature.” Generally, such payroll update errors happen when any third-party security application prevents QuickBooks Desktop from performing any action. To improve the overall payroll functionality and get the latest features, updating payroll from time to time is imperative for users. With this post, we will discuss the reasons that can trigger error 15215 alongside their troubleshooting assistance.

Are you looking for instant troubleshooting assistance resolving QuickBooks error 15215? If yes, feel free to get in touch with certified QuickBooks experts by dialing our customer support number 1.800.579.0391.

What causes QuickBooks error code 15215?

Down below, we have mentioned all the reasons that can trigger QuickBooks error code 15215 while downloading payroll updates:

  1. Any third-party security application is preventing QuickBooks Desktop from executing any action.
  2. Due to incorrect security settings of Internet Explorer.

What should you do to fix QuickBooks error 15215?

Solution 1) Download payroll updates in Selective Startup mode of Windows

  • At first, exit out QuickBooks Desktop if it is running.
  • Select the Windows Start menu, type “CMD” into the search box, and open Command Prompt.
  • In the Run command dialog box, type “msconfig” and then press the Enter key.
  • On the System Configuration window, select the Selective Startup option and uncheck the Load Startup Items checkbox.
  • Click on the Apply option and then hit the OK button.
  • Restart the computer.
  • Open QuickBooks Desktop and download payroll updates.

After downloading payroll updates, switch back the computer to Normal Startup mode:

  • Open the System Configuration window again and select the Normal Startup option.
  • Hit the OK button.
  • At last, restart the computer.

Solution 2) Correct the Internet Explorer security settings

  • At first, close down QuickBooks Desktop if it’s running.
  • Open the Internet Explorer browser, select the Gear icon, and then choose the Internet Options option.
  • Go to the Advanced tab.
  • Look for the Use TLS 1.0 checkbox and make sure it’s marked.
  • Now, clear Use TLS 1.1 and Use TLS 1.2 checkboxes.
  • Hit the Ok button.
  • Press Alt + F4 keys simultaneously to exit out Internet Explorer.
  • Restart the computer.
  • Reopen QuickBooks Desktop and try to download payroll updates.


Even after following all the troubleshooting solutions mentioned above, if you get QuickBooks error 15215 while downloading payroll updates, then you might not be using the admin account to run QuickBooks Desktop. Our recommendation for you to run QuickBooks Desktop as administrator and see whether this resolves the error or not. For additional troubleshooting assistance, don’t hesitate to contact our QuickBooks support team at 1.800.579.0391.