With JIRA Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can communicate requests by email, a customizable help center, and an embeddable widget. JIRA Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeps your team on track with goals (or service level agreements).

 

JIRA Service Desk is built on the Jira platform, so you’ll see some terms and concepts that carry across all of Atlassian partner JIRA products. It’s designed to bring IT, development, operations, and business teams closer together with a variety of features that emphasize collaboration at speed.

 

Jira Software

In the realm of task the executives, Jira programming has refound itself in a skillful power. Since its beginning, Jira has developed to envelop a wide range of tasks of the executive’s types. The stage uses a wide range of tasks the executive’s abilities, including programming advancement, Agile undertaking the board, bug following, scrum the executives, content administration, showcasing, professional service management, thus substantially more.

 

JIRA Service Desk

 

JIRA Service Desk is a product based on JIRA that transforms it into an instinctive Service Desk apparatus. If you as of now use JIRA to oversee issues for your product advancement processes you realize how adaptable and incredible it is.

 

JIRA Service Desk brings the very best of JIRA along with an instinctive UI, amazing SLA support, customizable lines, automated requests management, and constant detailing.

 

Benefits of using JIRA Service Desk

 

  • JIRA Service Desk permits you to keep things basic and simple for end clients: you can set up your altered client gateway so they just see one screen with a choice of solicitations communicated in their own terms. Your clients would thus be able to choose the solicitation that is appropriate for them, fill in a couple of clear fields, and snap to submit it.

 

 

  • JIRA Service Desk revealing element permits you to take a preview to perceive how your Service Desk is running. Empowering you to give key measurements to the business, can likewise assist you with evaluating progress and execution of your groups progressively just as recognize bottlenecks and patterns of the past.

 

Why Choose Us?

 

We have JIRA Service Desk add-on compliments to JIRA fairly well and became a mature software on its own. The seamless integration between JIRA, JIRA Service Desk, and Confluence make a great alternative to the solutions like Service Now, CA, and BMC Remedy.

 

It is more affordable, lighter to deploy, and based on JIRA, a popular tool amongst users, it can definitely suit the needs of many companies, and is the logical choice for those who already use some Atlassian tools. We have a JIRA support desk software by Atlassian partners which is a place where customers can report bugs.