The first thing a potential customer does nowadays when they look for something is to look up online. Even if you learn about a new product or company through word of mouth, you are likely to see feedback via the internet. Yes, 90% of people read TripAdvisor Real Reviews before visiting a hotel and 84% trust that they will rate online as well as a personal recommendation.
Ways to receive more favorable online reviews.
- Ask for review. Ask for approval.
One way to get feedback is to ask people for it. You definitely can't ask for good reviews, but it's nothing wrong to ask a happy customer for a few minutes to test your services.
Note: In exchange for good feedback, do not offer customers a financial incentive. Like paying for contacts, it's a bad business practice to pay for feedback. If a loyal customer sends you a glistening rating, there is nothing wrong with emailing you a free drink coupon in your coffee shop or offering your family a mates ' discount, but businesses should not offer financial encouragements for positive customer feedback.
- Easy to receive feedback.
Customers shouldn't have to hammer out a good review for you. Making it easy for consumers to post reviews increases their chances of writing one. List your business in several directories so consumers can choose where to search your services. Not all consumers are on Facebook and Yelp so the more ways they can check online the better. You can also Buy Google Places Reviews.
- Engage online customers.
Customer engagement is another way to obtain good reviews, such as on Facebook, Instagram and Twitter. Ask questions and build posts encouraging your clients to share their views. Even if these are casual feedback, the positive aspects in the discussion can still serve the same purpose of portraying the business online favorably and specifically. Also, you never know when a constructive conversation with a follower might inspire you to write a review.
Even if you can't receive feedback of this kind of interaction, the way you communicate with your followers on social media will also help to portray your company in a positive light for viewers. If anyone tweets your company favorably, retweet it and thank the user for their thoughts. Post constructive comments on Facebook and publicly thank customers. Further online reviews are about building your reputation and not just hitting a quota. Other way you can Buy Google Reviews and boost up your reputation.
- Answer negative comments.
When you get a negative review, you should always respond along the lines of engaging customers. Respond in a short time, but make sure that the bad review is not too hot. Customers who write negative reviews also write positive reviews when the problem is fixed or when they provide good customer service.
- All Industry Review.
What's going on is coming back, right? If you want ratings, you should also be prepared to give feedback. Small companies aim to gain momentum in their local area and market niche. So, if you work with or help another small company, post a review! Give your positive word and your love to another organization with hashtags on Instagram and Facebook. Odds they are going to return the favor!